If you’re interested in creating a beautiful home, Swoon shares your passion. So, let us tell you a little more about them.Swoon is a design-led furniture brand. They exist for the home obsessed – the website trawlers and the inspiration board builders. Swoon love what they do and, more than anything, they want to help you craft your personal sanctuary – your home.

The designers in the Swoon Studio work tirelessly to create distinctive designs that you'll want to keep forever – and having no middlemen or shops, keeps their prices low.
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Swoon FAQ's

1. Processing: Once you've placed your order and received a confirmation email, we will begin to process your order with the Swoon manufacturing team.

2. Manufacturing: Your bespoke, made to order furniture, will be made by the talented Swoon manufacturing team using high quality fabrics and materials.

3. Your order is shipped!: Once your furniture is completed to perfection, it will make its way to one of the Swoon UK distribution centres.

4. In transit: A delivery partner will collect your furniture and contact you directly to book a delivery date that suits you.

5. Arrival: Your Swoon order will arrive ready to be enjoyed in its new home!

Swoon products are made by a small handful of makers from around the world, which are carefully chosen for their traditional manufacturing techniques and close attention to detail. This is to ensure they meet Swoon's and our customers high standards.

Swoon furniture comes with a 5-year guarantee on the frame. *Please note this does not include the fabric or furnishings. 

If you would like to make any changes to your Swoon order (including fabrics or colours) your order will need to be cancelled and placed again with your desired changes. This can be done anytime up until the point of arranging the delivery of your sofa.

To cancel your order please log into your account, select your order and click the 'contact us' button where you can contact our customer service team to arrange a cancelation. 

Although Swoon takes care to prevent any damage and problems with your goods, it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

You can contact us by logging into your account, selecting your order and clicking the 'contact us' button, where you can contact our customer service team with any issues. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

Delivery of your sofa is expected to be around 8-14 weeks depending on which style you choose. *Please check the product overview for details. When your sofa is ready to be delivered, our delivery partner will contact you directly to book a delivery date that suits you.

Furniture delivered with Swoon's two-man delivery service 'ArrowXL', may include assembly as part of the service. The ArrowXL crew will also deliver your order to a room of choice (up to one flight of stairs), unpack the item and remove any packaging at your request, taking it away for recycling.

The delivery cost of your sofa is included in the price on site, so you will not need to pay any additional fees at checkout. However a breakdown of these costs can be found below:

  • £30 for orders between £300.00 and £599.99
  • £50 for orders £600 and over

We are sorry you would like to return an item from your order. No problem though, to arrange a return, please log into your account and contact us to request a refund within 14 days of your item arriving. If you think you might want to return the item, please keep the packaging for collection.

We’ll come to collect it and refund you the cost of the product and the delivery fee, but a collection charge will still apply (outlined below). Note: We can still collect the item if the packaging is missing, but we encourage people to keep the packaging if they want to return it.

Collection cost:

  • £30 for orders between £300.00 and £599.99
  • £50 for orders £600 and over

Why Swoon Sofas are a Must for Your Living Room

Providing us with centrepiece sofas, Swoon is the design-led furniture brand you’ve been looking for. We've teamed up with the experts at The Hut for the ultimate buyer's guide to why Swoon sofas are a must for your Living Room.

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