Terms and Conditions

These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website www.thehut.com ('the Website') and your relationship with The Hut.com Limited whose registered office is at Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire, UK, CW9 7RA and or The Hut.com (Trading) Limited whose registered office is at 17 The Esplanade, First Floor, St Helier, Jersey, JE2 3QA (as the case may depending upon who fulfils your specific order) ('we', 'our' or 'us'). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.

1. Agreement

By using the Website you agree to be bound by these Terms.

2. Amendments

We reserve the right to:

  • update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and
  • modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

3. Registration

You warrant that:

  • the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and
  • you are not impersonating any other person or entity

The products purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by e-mailing our customer service representatives at:

4. Privacy Policy

We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy.

When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.

5. Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

6. Compliance

The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:

  • any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and
  • any material which is defamatory, offensive or of an obscene character

7. Indemnity

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

8. Third Party Links

As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

9. Orders

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

The products sold on the Website are not for re-sale or distribution. You are limited to a purchase of 5 items of any one product. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

10. Cancellation Rights

Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods.

If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how.

11. Price and Payment

All prices shown are inclusive of VAT (where applicable) and are correct at the time they are entered on to the system. We reserve the right, however, to change prices at any time without notice to you.

Orders with a delivery address outside the UK may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

Please note that when shipping goods from outside of the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. If payment is to be made via a credit card a pre-auth value of £0.01 will be held against the card until the card issuer validates the payment.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.

We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Discount codes that are valid across the entire site exclude the following products.

Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at:

12. Eligibility to Purchase

To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • if an individual, be 18 years of age or over; and
  • register your real name, address, phone number, e-mail address any other details requested.

By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

13. Intellectual Property

The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

14. Limitation of Liability

Notwithstanding any other provision in the Terms, nothing in these Terms:

  • affect or limit your rights as a consumer under English law; or
  • will exclude or limit our liability for death or personal injury resulting from our negligence.

The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of the Website with any of your equipment, software or telecommunications links;
  • technical problems including errors or interruptions of the Website;
  • unsuitability, unreliability or inaccuracy of the Website; and
  • failure of the Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

15. Severance

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

16. Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

17. Entire Agreement

These Terms form the entire basis of any agreement reached between you and us.

18. Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

19. Chocolate & Sweets

To make the most of your sweets we recommend that they are consumed within 12 weeks of receipt.

All products are individually dated to ensure the products are consumed when they are at the best.

Nut content

Customers should be aware that all our sweets are manufactured and packaged in environments in which nuts may be present and therefore cannot guarantee that any sweets supplied are free of nuts and nut traces. Please note that ingredients provided are those from manufacturers' packaging and lists and are therefore as accurate as those available from sweet manufacturers, we therefore cannot be held responsible for their content.

Returns

In order to ensure our customers receive the best level of service and are happy to indulge their sweet tooth we offer a comprehensive returns policy in the unlikely event that you are not 100% satisfied with sweets delivered. Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds. Also please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions such as extremes of temperature that can affect some items - items often stick together or alter appearance slightly, but will taste the same and damage by third parties. In addition please be aware that during the hot summer months goods in transport can be effected by the heat so be aware that delicate items such as chocolate may not always look as intended, but they will of course still taste as good as ever.

Should you wish to return an item for any reason please notify us within 48 hours of receipt of your order of any part that is unsatisfactory. In order to arrange a return, please contact us and inform our customer service team of your order number, the item you are returning and the reason for the return.

We will then reply with a unique returns authorisation number and the address you need to send the item to.

You'll need to package the item securely and include:

  • Your order number
  • The returns authorisation number
  • Whether a replacement or refund is needed
  • The reason why you are returning the item.

Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip.

Once received items will be checked and refunds on goods and postage arranged where suitable. We cannot issue refunds on simply unwanted goods due the perishable nature of goods on sale. Refunds/exchanges will only be offered on items that are faulty, and were clearly so at the time at which they were dispatched.

20. All Competitions

We reserve the right to amend these Terms without notice from time to time.

These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise.

By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. All of our decisions will be final and binding and no correspondence will be entered into.

Any person who is an employee or an immediate family member of an employee of any The Hut Group company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate.

Competitions are only open to residents of the UK (excluding Northern Ireland).

All entrants are to be aged 18 or over unless any other age restriction is specified or implied. Entrants should, if under 18, obtain permission in advance from their parent or guardian.

All entries must be received by the closing date specified in the competition. Answers will be entered upon submission. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date.

We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent.

Entrants are liable for their costs to access computer networks.

We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility.

We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise.

Prizes

If for any reason an advertised prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value.

Only one prize will be awarded per household.

There will be no cash or other alternative to the prize offered and prizes are not transferable.

Notification

The winner's name will be selected in a random draw, after the closing date, from all correct answers received.

The winner of a prize will be notified within 28 days after the winner has been ascertained.

Please allow 28 days for delivery of all prizes.

If the winner of the a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so.

For each competition, only one prize will be awarded per entrant / email address. Names of winners will be available on request.

The names of the winners may be published on our Website and/or on our Facebook, Twitter or any other social media platform.

Claiming Prizes

Prizes Involving Travel: (a) Travel arrangements are the responsibility of prize winners unless otherwise stated; (b) we reserve the right to require written permission from the parent or guardian of any winner who is under the age of 16 and to require such a winner to choose as a companion someone 18 or over.

Competition prizes/tickets may be restricted to certain times of the year and unless otherwise stated all prizes must be taken within six months of the date of the competition draw.

Where prizes are to be provided by a third party then the winner will be required to complete all appropriate or applicable booking or other formalities direct with such providers. We will have no responsibility for the acts/defaults of any other persons or companies

21. Reviews

If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You grant TheHut.com and its sub-licensees the right to use the name that you submit in connection with such content, if they choose.

You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You agree to perform all further acts necessary to perfect any of the above rights granted by you to TheHut.com, including the execution of deeds and documents, at the request of TheHut.com.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to TheHut.com:

  1. The content and material is accurate;
  2. Use of the content and material you supply does not breach any applicable TheHut.com guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify TheHut.com for all claims brought by a third party against TheHut.com arising out of or in connection with a breach of any of these warranties.

Winners of the review competition will be notified by email. Failure to respond to our notification email within 20 days will result in the prize being forfeit.

22. Gift Vouchers

What is an TheHut.com gift voucher? The TheHut.com gift voucher is available to buy in £25, £50, £75, £100 and £200 denominations. Gift vouchers are issued via email using an electronic voucher code which can then be redeemed at the checkout to buy any product on TheHut.com.

How do I order an TheHut.com gift voucher? You can add the gift voucher to your shopping basket like any other product by clicking the ‘Add to Basket’ button. Then continue to checkout to complete your order. If you want to purchase more than one gift voucher you can increase the item quantity on the basket page or go back to the relevant gift voucher product page and add more items to your basket. You can also buy other products at the same time as placing your order for gift voucher(s). Gift vouchers are valued and issued in GBP. Discount codes cannot be used when purchasing a gift voucher.

How will I receive an TheHut.com gift voucher? Once your order has been processed and we have taken payment, you will be emailed the electronic gift voucher code to the email address where your order confirmation email is also sent. You will not receive anything in the post for gift vouchers that you order. You can email it to family and friends, or print it out to give to them personally.

How do I give the TheHut.com gift voucher to the recipient? Once you have received the electronic gift voucher code you can then forward this email to the gift recipient, or you can print out the voucher and give it to them.

I am the recipient of an TheHut.com gift voucher, how do I redeem it? Gift vouchers can be used to purchase any product on TheHut.com. Select the item(s) you wish to order and add them to your basket. To apply your gift voucher, enter the electronic voucher code you received in the ‘Discount Code’ box and click the ‘Add’ button. This will then apply the voucher to your order. Then proceed to the Checkout as normal.

What are the restrictions? You can only use one voucher per order. Full voucher amount must be spent in one transaction and no change will be given. Voucher Code is for single use only and cannot be used with any other offer. There is no cash alternative and is not transferable.
Gift vouchers are valid for 12 months from the date of purchase so make sure you remember to redeem your TheHut.com gift voucher in time. Gift vouchers are valued and issued in GBP. You cannot use your Gift voucher in conjunction with any other discount code. You cannot use your gift voucher to purchase additional gift vouchers.

I have paid for an order using an TheHut.com gift voucher. What happens if I want to return my order? For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. Therefore if you have paid, or part-paid, for an order using an TheHut.com gift voucher any refund will be issued in gift vouchers to the same value.

I have lost an TheHut.com gift voucher. What do I do? if you are the recipient of an TheHut.com gift voucher please ask the purchaser if they still have details of your Voucher Code. If not, please ask the purchaser to contact us via their account so that the gift voucher can be reissued. We can only reissue gift vouchers which have not been redeemed. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. The original expiry date will still apply.

Risk and Loss - The risk of loss and title for an TheHut.com gift voucher shall pass to the purchaser upon our electronic transmission of the gift voucher to the purchaser or designated recipient, whichever is applicable. We are not responsible if any TheHut.com gift voucher is lost, stolen, destroyed or used without your permission.

Fraud - We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained TheHut.com gift voucher is redeemed and/or used to make purchases on TheHut.com.

Can I return my TheHut.com gift voucher? Gift vouchers cannot be returned or refunded, except in accordance with your statutory rights. The value of the gift voucher cannot be converted back to cash.

23. Multibuy Offers

This offer applies only to qualifying items listed in the Multibuy area of this Website.

Where any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that Multibuy offer at your cost or charge you for the goods retained by you at the full price quoted on this site.

24. Gift With Products Promotions

24.1 Where we are offering a free gift with a product, we shall only provide one free gift per transaction (irrespective of how many products are purchased). The free gift is subject to availability and we reserve the right to change the free gift for a gift of equivalent value.

24.2 In order for us to facilitate the provision of a free gift, it may be necessary for us to include the free gift on our site at a nominal value. For the avoidance of doubt, you are not entitled to 'purchase' the free gift without purchasing the product it is provided free with and any attempt to 'purchase' the free gift will be cancelled (notwithstanding any automated communication you may receive acknowledging your order). In the unlikely event that the free gift is despatched to you, you shall be obliged to return the free gift upon written request.

The Hut Online Price Promise

1. Must be online

2. Must be in the UK

3. Does not include products offered for sale on online market places (Amazon, eBay etc.)

4.We must be able to verify the offer

5. Delivery charges must be taken into consideration.

6. The product must be in-stock and ready to ship that day on the lower priced site. Backorders will not be matched and we do not match prices on items that are out of stock

7. The product must be a new product, not a clearance item and not reduced due to being damaged or out of date

8. Other coupons and promotional codes may not be used with price matches

9. The price beat must be completed BEFORE you order the product from us. No price match requests will be honoured retrospectively

10. We reserve the right to exclude 'special offers' including Flash Sales

11. We can only price beat single products and not a combination of products

12. The company must have been trading for at least 6 months and able to take online payments otherwise it will be left to our discretion

13. Product must be like-for-like.

14. We reserve the right to not price beat if we feel the match is not a comparable and fair one

15. We reserve the right to remove this service at any time without notice

16. Our decision is final

The Hut Loyalty Scheme Terms and Conditions

1. These loyalty scheme terms and conditions, in conjunction with our Privacy Policy and Terms and Conditions, are applicable across The Hut’s loyalty scheme (“Scheme”) and any participation is considered as acceptance of the same.

2. The reward points, in whatever form, are issued by and remain the property of The Hut who may, at any time, terminate the Scheme or alter or amend the conditions of operation of the Scheme.

3. All members of the Scheme must be aged 18 years or over.

4. Members are only entitled to one Scheme account each. The Hut reserves the right to refuse, merge or close additional accounts at any time and to forfeit reward points issued to such account without liability.

5. Members must register their personal details and keep The Hut informed of any changes. The Hut cannot be held responsible for any loss of reward points incurred as a result of out of date details.

6. The Scheme, in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered. Any reward points accrued as a result of the Scheme cannot be transferred, bought, sold or in any way traded.

7. The Hut may decline to issue, withdraw or cancel Scheme accounts or reward points (in whatever form) and / or remove a member from the Scheme at any time where The Hut has a reasonable belief of:

a. any abuse or attempted abuse of the Scheme;

b. any breach or attempted breach of these terms and conditions;

c. any behaviour relating to the Scheme or the The Hut Group that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.

8. The Scheme can only be used for purchases from www.thehut.com (“Website”).

9. The Scheme is only for personal and consumer use. It is not open for participation by any business or for any business transaction purpose and The Hut hereby reserves the right to not issue (or cancel) reward points where it has a reasonable belief that a transaction is for a business purpose.

10. Reward points will be automatically added to your account once the contract for the purchase of goods from the Website has been concluded (see our Terms and Conditions page for details about when a contract of sale is concluded). Details about how reward points are accrued are contained below under the heading “Reward Points” below. For the avoidance of doubt, to the extent that you purchase products using the any currency other than Pound Sterling, the reward points you will receive will be based on the Pound Sterling conversion of the product price (using the exchange rate obtained by The Hut at the time we debit your account).

11. Reward points will expire 12 months from the date on which they are awarded (and when you spend points, you shall be spending your oldest points first).

12. The Hut may set a limit on the number of times reward points may be awarded for promotional items on which additional reward points are available. Individual promotions may have different limits as communicated in their purchase conditions. Any participation in promotional offers above and beyond what could objectively be considered consumer behaviour or personal use may be considered as abuse of the Scheme.

13. The Hut is entitled to remove reward points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent points value.

14. To the extent that you are entitled to receive a refund for a product and the purchase price paid for that product was a combination of monetary payment and reward points, your refund shall comprise the same element of monetary payment and reward points. For example, if the product you purchased cost £50 and you paid £45 monetary payment and used 500 points to make up the deficit, then we will refund you £45 and 500 reward points.

15. Reward points awarded at the time of the transaction may be removed or cancelled if The Hut determines that the reward points were collected in breach of these terms and conditions or were awarded in error. For the avoidance of doubt, any advice or actions of our staff that is contrary to these terms and conditions will not have the effect of changing these terms and conditions.

16. The Hut is under no obligation to award reward points for any reason outside of qualifying transactions.

17. The promoter of The Hut loyalty Scheme is The Hut.com Limited whose registered office is Meridian House, Gadbrook Park, Rudheath, Cheshire, CW9 7RA.

18. These terms and conditions replace all previous versions and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts. The Hut reserves the right to change these terms and conditions, at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to participate in the Scheme following such a change will be considered to have accepted the updated terms and conditions.

19. A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

20. Where indicated, further information can be found online on our Terms and Conditions page or by calling customer services on 0844 264 0702 or by emailing us at enquiries@The Hut.com.

Reward Points

There are two ways to earn The Hut reward points.

1. Loyalty Reward Points

You earn reward points every time you spend with The Hut. For every £1 you spend with The Hut, you earn 1 The Hut reward point. Each point is worth a penny, so if you spend £100 on your order, you would earn 100 reward points which converts to £1 off a future purchase. The reward points really do add up - we know because we see how much customers save when they spend them! Watch out for special The Hut reward points promotions from time to time for the chance to earn extra reward points.

2. Recommendation Reward Points

You earn reward points every time you recommend a new customer to The Hut using your unique referral code (details of which can be found in “Your Account”).

For every new customer you recommend to The Hut, you earn 5 reward points for every pound they spend on their first order. For example, if you recommend a friend who spends £50 on their first order, we’ll give you a massive 250 reward points! The more people you recommend to The Hut, the more your reward points will rack up, meaning more savings for you.

In order for us to track who you recommend, it is essential that you insist they input your unique The Hut referral code when they register – if they don’t, you will not be entitled to any reward points for recommending them. If they do this, they’ll also receive a 5% discount off their first order so it’s a win-win!

To help you easily recommend The Hut to friends and family, you can send an email from within your account which will include your unique The Hut code. To do this, simply log in to your account by clicking on Your Account in the top right of the screen. Select the “The Hut Rewards” tab and at the bottom you will find a short form to complete. Please note, you are unable to recommend:

(i) any member of your household;

(ii) anybody who has previously held an account with The Hut,

and The Hut reserves the right to withhold reward points or revoke any reward points issued as a result of you doing either of the above.

How do I check my The Hut reward points?

| To check your current reward points total, simply:

1. Log in to your account
2. Click on “Your Account” at the top right of the screen
3. Then select the “The Hut Reward Points” tab

This will display a full breakdown of how you have earned your reward points, as well as your current total reward points available to spend.